SaaS agreements are designed to be used in situations where parties sign documents. In many cases, however, a SaaS contract can be entered into by the parties who agree to a service order form, whether online or offline. In these cases, the „Terms and Conditions” versions of SaaS documents are more appropriate. Structure: Does your document create a single contract with each client or can there be multiple contracts? In the case of a single contract, can different elements of the services be terminated independently of each other? The vendor has developed [insert a description of the SaaS solution] software that it wishes to make available to the customer as a service for the benefit of the customer and the customer`s end users. In the SaaS/Cloud context, service levels generally refer to service availability. You can also refer to the response of support queries and/or resolution times. However, if you are dealing with corporate clients, the cost of negotiating and entering into a contract can be a significant advance investment. In addition, before using your app, corporate customers need more installation, configuration, training and/or custom development services. Regardless of the type of pre-investment, if you are not directly paid and intend to cover your costs with a subscription fee, you may need to insist on a minimum contractual term. For example, customers may be prohibited from terminating during the first 12 months of the contract.
B data processing and service level agreements.