SaaS agreements are designed to be used in situations where parties sign documents. In many cases, however, a SaaS contract can be entered into by the parties who agree to a service order form, whether online or offline. In these cases, the „Terms and Conditions” versions of SaaS documents are more appropriate. Structure: Does your document create a single contract with each client or can there be multiple contracts? In the case of a single contract, can different elements of the services be terminated independently of each other? The vendor has developed [insert a description of the SaaS solution] software that it wishes to make available to the customer as a service for the benefit of the customer and the customer`s end users. In the SaaS/Cloud context, service levels generally refer to service availability. You can also refer to the response of support queries and/or resolution times. However, if you are dealing with corporate clients, the cost of negotiating and entering into a contract can be a significant advance investment. In addition, before using your app, corporate customers need more installation, configuration, training and/or custom development services. Regardless of the type of pre-investment, if you are not directly paid and intend to cover your costs with a subscription fee, you may need to insist on a minimum contractual term. For example, customers may be prohibited from terminating during the first 12 months of the contract.

Fifth, a minority of saaS and cloud services allow users to establish contractual relationships with others, such as service markets, physical goods or digital goods. In some cases, it may be advantageous to provide standard documentation to resolve these relationships. The documentation can be provided in the form of mandatory or standard documentation. In any case, you must carefully rework your responsibility for the provision of such documents: you do not act as a lawyer for your clients. Once you`ve chosen to use a template for your cloud service or SaaS contract, you need to choose which model. There are three main aspects of adequacy: the style of execution, the structure and the content. First of all, you need terms of use, even if they may be called something else. They can be called a „user agreement” or a „cloud service contract” or something completely different. This SaaS agreement, our SaaS terms and conditions of service are examples of terms of use. Whatever the name of the document, its role is to regulate the legal relationship between a service provider and its clients. The terms of use contain provisions relating to the basic service obligation, payment of fees, duration of the contract and termination, mutual liability of the parties, etc. In some cases, the terms of use are supplemented by additional specific documents, such as conventions.

B data processing and service level agreements.